Privacy Policy

1. Introduction

Kithwise ("we", "us", "our") is committed to handling personal information with care, transparency, and respect. This Privacy Policy explains what personal data we collect when you use our website or engage with our services, how we use it, and what rights you have as a data subject.

This policy applies to all Kithwise services, including the Thread-Together Filing Session, the Woven Words Communication Workshop, and the Facilitator Training Advisory. It does not apply to third-party websites that may be linked from our site.

Our services are based in Hua Hin, Prachuap Khiri Khan, Thailand. This policy is written in compliance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

2. Data We Collect

We collect only the information needed to respond to enquiries and deliver our services. This may include:

• Your full name
• Your email address
• Your phone number (if provided)
• The content of messages you send us through the website contact form
• General information about the nature of the service you are enquiring about
• Technical data automatically collected by our website (IP address, browser type, pages visited) via analytics tools, subject to your cookie consent

We do not collect sensitive personal data (such as health information, financial records, or government identification numbers) through our website or contact forms.

3. How We Collect Data

• Contact form submissions — when you send an enquiry through our website
• Email or telephone enquiries — when you contact us directly
• Session bookings — when you arrange a service with us
• Cookies and analytics — subject to your consent, via tools such as Google Analytics

The legal basis for processing your data is: consent (for marketing and analytics), contract performance (for service delivery), and legitimate interest (for responding to enquiries and maintaining our records).

4. How We Use Your Data

• To respond to your enquiry and communicate about your booking
• To deliver the service you have arranged with us
• To send follow-up communications related to a completed session (household clients)
• To maintain our internal records and improve our services
• To understand how our website is used (analytics, with consent only)

We do not use your personal data for automated decision-making or profiling. We do not sell your data. We do not share it with third parties except as described below.

5. Data Sharing

We may share limited personal data with:

• Service providers — such as our email hosting provider or website analytics platform — where necessary for business operations and subject to data processing agreements
• Legal authorities — if required by Thai law or a court order

All third-party providers we work with are bound by confidentiality obligations and are not permitted to use your data for their own purposes.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy:

• Enquiry data: up to 12 months from the date of enquiry if no service is booked
• Client records: up to 3 years from the date of the last service, for administrative purposes
• Analytics data: as configured by our analytics provider, typically up to 26 months

After the retention period, data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include:

• Secure, encrypted storage of client records
• Access restricted to Kithwise team members on a need-to-know basis
• Regular review of data handling practices

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Thai supervisory authority within the timeframes required by the PDPA.

8. Cookies

Our website uses cookies. Essential cookies are required for the site to function correctly. Analytics and preference cookies are only used with your consent, which you can set or change at any time via the cookie banner or our Cookie Policy page.

9. Your Rights Under the PDPA

As a data subject under Thailand's Personal Data Protection Act, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your personal data, subject to legal obligations
• Data portability — receive your data in a structured, commonly used format
• Objection — object to processing based on legitimate interest
• Restriction — request that we limit how we process your data in certain circumstances
• Withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you believe your rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).

10. Third-Party Links

Our website may contain links to external sites. Kithwise is not responsible for the privacy practices of those sites and this policy does not apply to them. We recommend reviewing the privacy policy of any third-party site you visit.

11. Children's Privacy

Kithwise services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or Thai law. The updated date at the top of this page reflects when the most recent change was made. Continued use of our website following an update constitutes acceptance of the revised policy.

13. Contact

For any privacy-related questions, data subject requests, or concerns, please contact us:

• Email: [email protected]
• Address: Kithwise, 12 Phetkasem Road, Hua Hin, Prachuap Khiri Khan 77110, Thailand